Unable to Login to Sign-Up for 2018

This topic has 7 replies, 4 voices, and was last updated 5 years, 4 months ago by Jeff H.

Viewing 8 posts - 1 through 8 (of 8 total)

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December 31, 2017 at 2:05 pm #399867

David V
Participant

Hi Jeff,

I get an error that username/password do not match. Trying to use my existing account ‘dvalino’ or ‘dvalino@hotmail.com’ but unable with my existing password.

I am able to login to my profile with no issues. Are others experiencing this same issue?

Thank you and Happy New Year!

Dave

January 1, 2018 at 3:35 pm #399883

Will H
Participant

David,
Not sure if you received my first reply? I’m experiencing the same problem. I went through the password reset, it gave me a whole new profile.?? Backed out of everything and logged in to my existing profile with no issues. ????
Will

January 2, 2018 at 6:52 am #399886

David V
Participant

Thanks Will tried your recommendations but still get the below error. I have no issues when logging directly into my profile. Only when I try to register/login for the 2018 Challenge.

ERROR: The password you entered for the username dvalino@hotmail.com is incorrect. Lost your password?

January 2, 2018 at 7:51 am #399887

Will H
Participant

Morning David,
Looks like we have to wait to hear from Jeff. I’m going to have my wife try today and she what she gets. Chomping at the bit to get registered and get on the trail.

January 3, 2018 at 7:31 pm #399897

Jim
Participant

Can you point me to the 2018 Six Pack of peaks link? I signed up for the trail blazer level, but cannot find the login link.

Thanks.

January 4, 2018 at 5:11 am #399901

David V
Participant

Jim – have you tried this link: https://socialhiker.net/

January 4, 2018 at 12:04 pm #399902

Jeff H
Keymaster

Jim wrote:

Can you point me to the 2018 Six Pack of peaks link? I signed up for the trail blazer level, but cannot find the login link.

Thanks.

Here’s a direct link to the login: https://socialhiker.net/login/

January 4, 2018 at 12:08 pm #399903

Jeff H
Keymaster

David V wrote:

Hi Jeff,

I get an error that username/password do not match. Trying to use my existing account ‘dvalino’ or ‘dvalino@hotmail.com’ but unable with my existing password.

I am able to login to my profile with no issues. Are others experiencing this same issue?

Thank you and Happy New Year!

Dave

Dave, the hike logs and registration for the 2018 challenge (and all future challenges) are on the new SocialHiker.net site. Your user account was migrated, but not the passwords. You will have to request a password reset.

Here’s where it gets tricky.

We have multiple reports from folks with Microsoft email accounts (Hotmail, Outlook mail, etc.) that they are NOT receiving any emails from SocialHiker — including their password reset email. We’re working to resolve this, but until then, just let me know and we can manually reset it.

And yes, you will get a “new” profile on the new site. In fact, you’ve already got one: https://socialhiker.net/members/dvalino/profile/
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